YoPro App

Challenge: Develop an app that allows patients to book appointments, share patient details, and have virtual meetings with medical professionals.

Deliverables: Empathy map. User Personas. Wireframe. Prototype.

Role: UX Designer for the YoPro App

Project Overview: During the COVID-19 Pandemic, many doctors across the country could not meet their patients in person in their clinics or hospitals. YoPro is an app that allows patients to schedule appointments, share patient details, and have virtual meetings with doctors.

My role and responsibilities: UX Designer for the YoPro App

Conduct research
Paper and digital wireframing
Low and high-fidelity prototyping
Accounting for accessibility and iteration of design

Problem Statement: Patients needed a way to schedule appointments with medical professionals to reduce the wait time and improve the overall experience.

Goal:

Design an app that:

Allowed the patients to schedule appointments with their doctors
Share patient history and details
Allowed the doctors to meet the patients virtually
Aims to streamline the appointment booking system and enhance patient experience by implementing a more efficient scheduling solution

Design Process

Understanding the Users: The aim of conducting user research is to help understand the patient's needs in scheduling appointments to meet with their doctors and share their medical history.

Persona 1

Sarah

Age: 28

Profession: Architect

About: Sarah is a busy working professional who values her time and convenience. She struggles with managing her health appointments and needs a solution that integrates seamlessly into her hectic schedule.

Problem

Sarah finds it challenging to keep track of her medical appointments and health records, leading to missed appointments and inefficient healthcare management.

Pains

Increased stress and anxiety due to missed appointments
Wasted time trying to coordinate healthcare schedules
Difficulty in maintaining accurate health records

Goals

Efficient scheduling and reminders for medical appointments
A centralized platform for easy access to health records
Increased peace of mind and reduced stress related to healthcare management

Persona 2

Emily

Age: 42

Profession: Homemaker

About: Emily is a busy mom who struggles to find convenient and reliable healthcare solutions for her family.

Problem

Emily finds it challenging to schedule doctor appointments during her hectic schedule and often resorts to urgent care clinics for minor health issues.

Pains